Support Packages

SUPPORT TIERS

Globalscape offers several support packages based on the size and needs of your organization.

Package Brochure

Client Support Services: Maintenance and Support Guide

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Compare Support Packages

Basic

Professional

Premier

Expert

Designed for small to mid-size organizations that need only break/fix. Only available with EFT Express licenses.

Designed for growing businesses.

Designed for mid-size to large organizations that require fast access to support resources.

Designed for large enterprises with complex environments

Web and chat-based support

Faster initial response times