Support Packages

SUPPORT TIERS
Globalscape offers several support packages based on the size and needs of your organization.
Package Brochures
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Compare Support Packages
Basic
Professional
Premier
Expert
Designed for small to mid-size organizations that need only break/fix. Only available with EFT Express licenses.
Designed for growing businesses.
Designed for mid-size to large organizations that require fast access to support resources.
Designed for large enterprises with complex environments

Web and chat-based support

Faster initial response times

Priority case handling

Remote support (at Globalscape's discretion)

Access to Globalscape's Beta program

24x7 Severity Level 1 support

Faster initial response times

Priority case handling

Direct access to technical support

1 patch ber build

Annual case review

Dedicated Technical Account Manager

24x7 Severity Level 2 support

Fastest initial response times

Highest priority case handling

Priority patches

Quarterly case review

Annual Health Check

1 onsite system review per year

Access to source code escrow program