Support Packages

SUPPORT TIERS
Globalscape offers several support packages based on the size and needs of your organization.
Package Brochures
Select your tier

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Compare Support Packages
Basic
Professional
Premier
Expert
Designed for small to mid-size organizations that need only break/fix. Only available with EFT Express licenses.
Designed for growing businesses.
Designed for mid-size to large organizations that require fast access to support resources.
Designed for large enterprises with complex environments

Web and chat-based support

Faster initial response times

Remote support (at Globalscape's discretion)

Access to Globalscape's Beta program

24x7 Severity Level 1 support

24x7 Severity Level 2 support

1 patch ber build

Priority patches

Direct access to technical support

Optional items below req. TAM

Dedicated TAM (optional)

Annual Health Check

1 onsite system review per year

Access to source code escrow program

Annual case review

Quarterly case review

Highest Priority Case Handling