Support Home

Our Client Services team is committed to helping you get the most out of your Fortra Globalscape EFT platform. Each of our Support Analysts are dedicated to providing our clients with high-quality assistance and consultation. We have a large loyal customer base that stays with Globalscape and EFT because our product is powerful and our support is outstanding. We take pride in optimizing the business value of your security solution and realize that one size doesn’t always fit all. That’s why we’ve developed varying levels of technical support to better meet your needs.

Support Packages

Globalscape offers a variety of support packages designed to meet your unique business needs. Reach out to your Account Manager to learn more. 

Product Downloads

Download the latest product versions, examine previous versions, or use our searchable change log to find specific enhancements.

Online Support

Tap into our online resources, offering more than 1000 articles including best practices, tips for trouble shooting, and registry settings. Eligible users with a Maintenance and Support agreement can submit an inquiry to our Technical Support team.

"Not all organizations are as good at support as Globalscape. The great support team brings confidence that we have the right MFT vendor."

– Systems Engineer, Insurance Brokerage Organization

Technical Support

Reach out to our qualified support with any questions you may have about Globalscape Support Packages, Product Downloads, or Online Support.


Limitations of Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. Technical support and Service-Level Agreements (SLAs) are provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas, Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.