Contact Technical Support

Customer Portal

Eligible customers with a valid Maintenance and Support agreement can submit, monitor and track their current and historical cases.

Visit the Portal

Phone

Priority Paid Tech Support Line

1-210-366-3993

"The Globalscape support [team] has been pretty fantastic every time I've spoken with them."

– Daniel Lane, Infrastructure Specialist

Limitations On Technical Support

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Technical support is limited to the reporting and correction of product defects, and installation and configuration assistance. At this time, personal technical support is available in English only. Technical support is provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your use of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial expires. To purchase or renew a maintenance and priority support subscription, call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.