Globalscape Zero Downtime Upgrade

The Zero Downtime Upgrade allows administrators to update HA clusters without taking them offline. Connections remain active, and file transfer requests can continue seamlessly throughout the upgrade process. 

Zero Downtime Upgrade in Numbers: See the Key Benefits
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Continuous, seamless access to organizational data and applications is critical to business continuity. Downtime is unquestionably expensive—impacting productivity, causing business disruption, lost revenue, and creating IT team headaches. For more than 90% of medium to large enterprises, a single hour of downtime can cost more than $300,000 in lost productivity and business revenue, according to this 2024 ITIC report. Avoiding these serious repercussions with the Zero Downtime upgrade provides:  

• Continuous Availability: No service interruptions during upgrades; upgrades occur live while servers remain operational. Critical file transfers and workflows remain operational 24/7.  
• Operational Efficiency: Ability to schedule upgrades during normal business hours, reduce overtime and ease pressure on IT staff
• Enhanced Reliability: Maintain compliance and security while improving user experience. This is ideal for industries where downtime impacts patient care, financial transactions, or regulatory reporting.  

Key Benefits

• Eliminates costly downtime during cluster upgrades
• Supports business continuity and critical workflows.
• No paused transfers, no SLA violations, and no partner notifications smooth transactions with business partners.
• Improves IT productivity and reduces upgrade-related risks. 

While organizations across the business spectrum feel the pain of lost uptime, certain industries see a greater impact, including:

• Financial services: Money talks, and when payments are delayed due to downtime, money (or the lack thereof) screams. Downtime impacts 24/7 expectation of payment settlements, batch trading windows, highly sensitive customer data transfers, and regulatory expectations of uptime.
• Healthcare: Patient care disruptions. Whether it’s a delay in sending vital imaging or healthcare records are paused, the well-being of patients requires reliable uptime. Downtime impacts HL7 (Health Level Seven) standards and workflows as well as patient care systems that rely on real-time data exchanges.
• Manufacturing: Production line stoppages can reverberate across supply chain ecosystems. Downtime impacts ERP MES, and supplier communications that depend on continuous file exchange and global production lines that cannot stop.
• Government/Defense: This industry sector requires immediate security patching without operational disruption. Downtime impacts classified data movement and strict patching requirements.
• Retail and E-Commerce: Uptime is critical during peak seasons such as holidays and sales events. Downtime impacts real-time inventory/POS updates as well as millions of financial transactions.