EFT Support | Globalscape

This policy explains the type of Support Services Globalscape will provide for Licensed Software at various points during the applicable product's life cycle.

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Officially Supported Products and EOL Dates

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Additional Support

Replacement Software

Download both new and historical versions of your licensed software for upgrade and system restoration.

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Knowledge Base

The Globalscape Knowledge Base is a dynamic compendium of information on our products. Subscribe to the RSS feed to keep abreast of the latest KB articles.

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Help Files

Instantly access the most recent versions of help files for your products.

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Limitations On Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. Technical support and Service-Level Agreements (SLAs) are provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.