What You'll Learn
This head-to-head comparison evaluates how Globalscape EFT and IBM Sterling perform across the criteria that matter most to IT, security, compliance, and operations teams, including:
- Overall customer satisfaction
- Product capabilities and feature ratings
- Customer experience and emotional footprint
- Vendor support and service quality
- Product reliability and security
- Business value and long-term customer confidence
- Innovation and vendor relationship metrics
Independent Analysis. Verified Customer Reviews.
Info-Tech SoftwareReviews evaluates managed file transfer solutions using verified customer feedback from IT and business professionals. In this comparison, Globalscape achieved higher scores than IBM Sterling across several major evaluation categories, including overall satisfaction, customer experience, service experience, product experience, and conflict resolution.
Report Summary Highlights
- +93 Product Experience Score
Compared to +82 for IBM Sterling - +95 Conflict Resolution Score
Compared to +85 for IBM Sterling - 8.5 Customer Experience Score
Compared to 7.8 for IBM Sterling - 8.4 Overall Score
Compared to 7.7 for IBM Sterling
Why Organizations Choose Globalscape
Security and automation are only part of the equation when selecting an MFT platform. Organizations also need confidence that their vendor can deliver a positive long-term experience, reliable support, and technology that continues to evolve alongside changing business requirements.
In this Info-Tech | SoftwareReviews comparison, Globalscape earned higher scores than IBM Sterling across several important categories, including:
- Overall satisfaction
- Product Experience
- Service Experience
- Conflict Resolution
- Customer Experience
- Vendor Support
- Ease of Customization
- Business Value Created
- File Transfer Capabilities
- LDAP Support
- Data Fidelity
Beyond Features: The Customer Experience Difference
The report goes beyond technical functionality to evaluate how customers feel about their relationship with each vendor.
Service Experience: Globalscape earned a +91 Service Experience score versus +86 for IBM Sterling. Users rated Globalscape particularly highly for being respectful, effective, efficient, and helping customers save time.
Product Experience: Globalscape achieved a +93 Product Experience score compared to +82 for IBM Sterling. Users gave especially strong ratings for reliability, security protection, productivity, and performance enhancement.
Conflict Resolution: One of the largest gaps in the report appears in Conflict Resolution, where Globalscape scored +95 compared to +85 for IBM Sterling. Customers reported stronger confidence in integrity, fairness, trustworthiness, and client-friendly policies.
Strategy & Innovation: Globalscape also earned a higher Strategy & Innovation score, reflecting customer confidence in the vendor's ability to innovate, improve, and support future business needs.