GlobalSCAPE - Web Survey Support Center

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Web Survey Support Center

Latest News

June 30, 2006 - Web Survey Sales Discontinued

All existing licenses for Web Survey remain valid and the program will continue to function.
Existing support agreements will be honored until they expire.
Online support resources will remain available through July 1, 2007 at a minimum.
The Web Survey Response Server will remain operational through July 1, 2008 at a minimum.
Although Web Survey is discontinued, it remains protected under copyright laws and the End User License Agreement.

Replacement Downloads for Registered Users
	Web Survey 5 Version 5.2.032
	All Other Downloads

Online Self Help Resources
User Forum	Quick Start Guide - PDF (273 KB)
Online Help File

Serial Numbers and Registration
Recover a Lost Serial Number	Registration Errors
Serial Number Problems
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

Contacting the Technical Support Team

By Email

If you have a current support plan, you may submit an inquiry to the GlobalSCAPE Technical Support team via our online form. Inquiries are answered via email in the order they are received, usually within one business day.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

By Phone

Important

Web Survey phone support is only available if you have already purchased a Priority Support plan. No new support plans will be sold since Web Survey has been discontinued.

Priority Paid Tech Support Line
1-210-366-3993

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

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