Loading
 
 

1.800.290.5054 (U.S./Canada)
1.210.308.8267 (Worldwide)

Contact Us Request Free Trial

 
   
Skip Navigation LinksHome > Support > Technical Support

Contact Technical Support

Contacting the Technical Support Team
Personal assistance is available to licensed users that have an existing, unexpired maintenance and support plan. Eligible users should contact the technical support team as shown below. For all other licensed users, please make use of the online self-help resources available at the Help Center for each product. For a complete list of supported products, see our Knowledge Base article.

By Email By Phone

Eligible users should submit an inquiry to the Globalscape Technical Support team using the online form below.

If you have questions about your order or need help with activation and registration, please contact the Customer Service team directly.

Eligible inquiries are answered via email in the order they are received, usually within one business day. If you do not have a M & S agreement, or if your existing M&S agreement is expired, you will be contacted by the sales team. If you prefer not to purchase a maintenance and support agreement at this time, please make use of the free online support resources or the free User Forum, all of which can be found online at http://www.globalscape.com/support/.

Priority Paid Tech Support Line
1-210-366-3993

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time. Our offices are closed on weekends and for major US holidays

Please Note: This form is for software technical support issues only. If you are having trouble activating or registering your product or need other non-technical assistance, please submit your question to the Customer Service team for faster service.

*Severity:
*Product:
*Category:
*First Name:
*Last Name:
*Email Address:
 Phone Number:
 Company Name:
*License Status:
*Serial Number:
Full Version and
Build Number:

From Help > About box or Version Info Screen
 Operating System:
*Description:
Please provide a complete description of your problem.

Note: We are unable to troubleshoot scripts or HTML code. See full limitations below.
 
 
 
 
*Indicates a Required Field
 

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

To be eligible for maintenance and technical support services, the main program as well as all associated add-on modules must be covered by an active maintenance and support plan.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our Sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267.