Contact Technical Support
Contacting the Technical Support Team
Personal assistance is available to licensed users that have an existing, unexpired maintenance and support plan. Eligible users should contact the technical
support team as shown below. For all other licensed users, please make use of the online self-help resources available at the Help Center
for each product. For a complete list of supported products, see our Knowledge Base article.
Eligible users should submit an inquiry to the Globalscape Technical Support team using the online form below.
If you have questions about your order or need help with activation and registration, please contact the Customer
Service team directly.
Priority Paid Tech Support Line
Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time. Our offices are closed on weekends and for
major US holidays.
Please Note: This form is for software technical support issues only. If you are having trouble activating or registering your product or need
other non-technical assistance, please submit your question to the Customer Service team for faster service.
Please provide a complete description
of your problem.
Note: We are unable to troubleshoot scripts or HTML code. See full limitations below.
*Indicates a Required Field
Limitations on Technical Support
Technical support is limited to the reporting and correction of product defects and
installation and configuration assistance. At this time, personal technical
support is available in English only. For assistance in other languages, please
visit the User Forum. Technical support is provided in accordance with the
GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list
of supported products, see our
Knowledge Base article.
To be eligible for maintenance and technical support services, the main program
as well as all associated add-on modules must be covered by an active maintenance
and support plan.
While we are happy to support your usage of our products and will help in overcoming
any difficulties you may encounter, Technical Support does not include advanced
issues such as problems with COM development, HTML development, custom macro scripts,
development of Web sites, or any other issues not directly related to the workings
of our software. For help in those areas Professional
Services may be available.
Note: Free, personal technical support is not available after the trial period
expires. To purchase or renew a maintenance and priority support subscription call
our Sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267.