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Contact Technical Support

Contacting the Technical Support Team
For fast answers to most questions, please visit the GlobalSCAPE Help Center. Alternatively, the newest addition to our Help Center is the GlobalSCAPE User Forum. It's a great place to find information or seek help from the global community of GlobalSCAPE customers and product experts.

By Email

By Phone

Submit an inquiry to the GlobalSCAPE Technical Support team using the online form below.

If you have questions about your order or need help with activation and registration, please contact the Customer Service team directly.

Inquiries are answered via email in the order they are received, usually within one business day. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum.

Priority Paid Tech Support Line
1-210-366-3993

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time. Our offices are closed on weekends and for major US holidays.

Please Note: This form is for software technical support issues only. If you are having trouble activating or registering your product or need other non-technical assistance, please submit your question to the Customer Service team for faster service.

* Product:

Quick Links
	Replacement Downloads
	Supported Programs
	Lost Serial Number
	Password Problems
	Windows Vista For CuteFTP users
	Knowledge Base
	User Community Forum

If Other, please specify:

Full Version and Build Number:

From Help > About box or Version Info Screen

* Name:

Company Name:

* Email Address:

Phone:

Serial Number:

* License Status:

Operating System:

If Other, please specify:

Service Pack:

* Description:

Please provide a complete description of your problem.

Note: We are unable to troubleshoot scripts or HTML code. See full limitations below.

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance or priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.