Contact Technical Support

Contacting the Technical Support Team
Personal assistance is available to licensed users that have an existing, unexpired maintenance and support plan. Eligible users should contact the technical support team as shown below. For all other licensed users, please make use of the online self-help resources available at the Help Center for each product. For a complete list of supported products, see our Knowledge Base article.

Please Note: This form is for software technical support issues only. If you are having trouble activating or registering your product or need other non-technical assistance, please submit your question to the Customer Service team for faster service.

*Severity:

Please Select One Critical Business Impact Serious Business Impact Limited Business Impact No Adverse Effects

*Product:

Please Select One - - - - - - - - - CuteFTP Professional CuteFTP Home CuteFTP Mac Professional - - - - - - - - - EFT Server Enterprise EFT Server Secure FTP Server - - - - - - - - - Mail Express - - - - - - - - - Wide Area File Services (WAFS) Continuous Data Protection (CDP) - - - - - - - - - Managed Information Xchange (MIX) - - - - - - - - - CuteBackup - - - - - - - - - Other Product

*Category:

Please Select One Other

*First Name:

*Last Name:

*Email Address:

 Phone:

 Company:

*License Status:

Please Select Registered or Licensed Software Subscription (MIX customer)

*Serial Number:

Full Version and
Build Number:

From Help > About box or Version Info Screen

 Operating System:

Please Select Windows 7 (32 bit) Windows 7 (64 bit) - - - - - - - - - Windows Vista Windows Vista (64 bit) - - - - - - - - - Windows Server 2008 (32 bit) Windows Server 2008 (64 bit) Windows Server 2003 (32 bit) Windows Server 2003 (64 bit) - - - - - - - - - Windows XP Home or Pro (32 bit) Windows XP Pro (64 bit) Windows 2000 Server Windows 2000 Pro - - - - - - - - - Mac OS X 10.2 to 10.6 Mac OS X 9 to 10.1 - - - - - - - - - Windows NT 4.x Windows 95, 98 or ME - - - - - - - - - Other

*Description:
Please provide a complete description of your problem.

Note: We are unable to troubleshoot scripts or HTML code. See full limitations below.

 

 

 

 

*Indicates a Required Field

 

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

To be eligible for maintenance and technical support services, the main program as well as all associated add-on modules must be covered by an active maintenance and support plan.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our Sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267.