Standard Support
With Standard Support you get:
- Telephone support:
Monday - Friday, 8am to 6pm CST
- Self-service tools:
Knowledge Base and Forums, Help Files, installation files and documentation.
- All publicly released major upgrades and minor updates:
During the term of the agreement at no additional charge.
- San Antonio, Texas based support team.
Phone Support: 1-210-366-3993
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Platinum Support
With Platinum Support, you get everything in Standard, plus:
- Emergency, 24/7 Phone Support:
We are always on-call to help
- Priority Queue:
Your calls go to the front of the line
- Proactive Service:
Periodic business reviews addressing challenges and upcoming initiatives.
Phone Support: Contact your sales rep to get your Platinum Support number.
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Recover a Lost Serial Number
If you know the email address you used when you originally registered, then we can send it to you at your new address.
User Forum
The GlobalSCAPE User Forum is a great place to find information or seek help from the global community of GlobalSCAPE customers and product experts.
GlobalSCAPE End of Life (EOL) and
Support Life Policy
This Policy explains the type of Support Services GlobalSCAPE will provide for Licensed Software at various points during the applicable product's life cycle.
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Replacement Software
Download both new and historical versions of your licensed software for upgrade and system restoration.
Knowledge Base
The GlobalSCAPE Knowledge Base is a dynamic compendium of information on our products. Subscribe to the RSS feed to keep abreast of the latest KB articles.
Help Files
Instantly access the most recent versions of help files for your products.
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