Recover a Lost Serial Number If you know the email address you used when you originally registered, then we can send it to you at your new address.
Globalscape End of Life (EOL) and Support Life Policy This policy explains the type of Support Services Globalscape will provide for Licensed Software at various points during the applicable product's life cycle.
Replacement Software Download both new and historical versions of your licensed software for upgrade and system restoration.
Help Files Instantly access the most recent versions of help files for your products.
Limitations On Technical Support
Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy and the Maintenance and Support Agreement. For a complete list of supported products, see our Knowledge Base article.
While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.
Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.