Integrate with Zendesk

To be successful in today’s competitive marketplace, businesses must provide high-quality customer service and support. However, that can be increasingly difficult when companies use several different cloud applications and services in their day-to-day operations. With customer data stored in various systems, businesses are challenged to keep that data synched, accurate, and accessible. Failing to do so will have a negative impact on their customer base.netsuite-image01.png

Using an integration platform as a service (iPaaS), such as Globalscape’s Kenetix, can help businesses connect disparate systems and applications. With more than 120 out-of-the-box connectors, Kenetix empowers even non-technical users to create connections quickly and easily.

Customer service platform Zendesk provides a system for tracking and prioritizing customer support tickets and a hub for centralizing customer data. By Integrating Zendesk with other systems, Kenetix helps improve data visibility and operational efficiency. The following are a few examples:

Connect Zendesk to Google Sheets

  • Coordinate data between Zendesk and Google Sheets for accurate, actionable customer information
  • Monitor new tickets in Zendesk for capture in Google Sheets
  • Monitor existing customer data in Google Sheets to trigger tickets in Zendesk

Connect Zendesk to JIRA

  • Share information between engineering and support for improved collaboration and customer service
  • Link support tickets in Zendesk to issues in JIRA for easy escalation and status updates

Connect Zendesk to Salesforce

  • Synch customer information between Zendesk and Salesforce to improve visibility
  • Increase collaboration and customer service continuity through data sharing
  • Improve customer issue resolution time

Synchronize Data and Improve Efficiency

Gain a comprehensive view of your customer data by coordinating support and account information. Using Kenetix to create integrations with Zendesk can quickly and seamlessly build data connectivity among sales, support, and engineering teams.

Implement Complex Workflow Integrations with Ease

The IT landscape is diverse with various systems and cloud-based technologies, most of which operate on a different business logic and were not designed to work together. Kenetix can build connections faster than traditional methods of integration, which are often complex, time consuming, and require better-than-average technical skills.

With the lightning-fast integration of Kenetix, organizations can operate with agility across all lines of business and create Zendesk integrations to synchronize customer data among different teams and departments.