Chances are, customer satisfaction is a metric crucial to your business. Are you providing customer support that delights or frustrates your customers?
Companies that achieve great customer support have something in common - they can sync their information about each customer across teams and systems.
For example, does the data in a tool like Zendesk get in the right hands via integration with Jira for project management? Are problems escalated quickly via instant messaging via Slack integration? Does satisfaction data captured in a tool like SurveyMonkey update records via integration with Salesforce?
In this guide, you will learn:
- Two ways data connectivity makes it easy for your customers to get great support from you
- Three ways to supercharge your support performance metrics with automation
- Four ways to automate customer feedback to improve support