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The ROI of EFT Enterprise - A Look at the Numbers

When Forrester Consulting Group completed and released the “Total Economic Impact™ of Globalscape Enhanced File Transfer” study, I couldn’t get past the results. A company that switched from a homegrown system to the Enhanced File Transfer (EFT) platform was found to have experienced an astounding 782 percent ROI within three years and a payback period of 6 months, according to the study. Featured in the study is an organization that is a composite of two Globalscape customers, one from the finance sector and another from the retail industry. Both companies switched from a homegrown file transfer system to the EFT Enterprise platform and experienced an incredibly positive return on their investment.

How is it possible that Globalscape’s managed file transfer solution, EFT Enterprise, could help a company experience such a significant ROI within three years? As so simply stated in the TEI study, organizations that use EFT Enterprise are able to reduce inefficiencies so that they may…  

“[…] leverage the managed secure file transfer solution to improve their ability to serve customers, employees, and partners.”

Forrester Consulting Group

Total Economic Impact™ of Globalscape Enhanced File Transfer  

The High Cost of Homegrown File Transfers

With a homegrown file transfer system, organizations face problems that included a lack of scalability, inefficient processes, and one-off scripting for file transfer automation. The composite organization in the study lacked flexibility and couldn’t scale their infrastructure to fit the evolving file transfer needs without drastically increasing their IT resources. 

At the same time, the organization’s IT professionals often improvised and spent an inordinate amount of time on scripting data workflows and reworking data workflow processes in order for file transfers to work. Since the composite organization made the switch to EFT Enterprise, they no longer relied on IT professionals with specialized programming knowledge to manage the scripts for their workflows. They were also able to move their programmers to lines-of-business roles. The cost of workflow management and creation decreased annual costs by $90,000.   

The ROI of EFT Enterprise

In addition to the 782 percent ROI within three years of deployment, EFT Enterprise has helped create and support 10 times the amount of secure file transfer processes than they had previously seen, and has also helped the composite organization see a net present value of over $3,000,000.

Ultimately, the ROI was a result of EFT Enterprise having the ability to accomplish what other file transfer systems could not, such as:

1. Simplifying the Automation of File Transfer Workflows  

The TEI study shows that EFT Enterprise customers can create and maintain automated transmission processes and workflows with ease.

Imagine if you could significantly improve the efficiency of your existing data management processes with the same amount of internal IT resources. According to the IT engineers from the TEI study, using EFT Enterprise, their processes grew from 40 to 400 file transfers. Through the enhanced efficiency of EFT Enterprise, the IT engineers could accomplish more without spending additional time or money.    

2. No Coding Required 

The composite organization featured in the TEI study managed their secure file transfers with less-specialized employees when they transitioned to EFT Enterprise.

Since complex scripting isn’t required to implement automated file transfers with EFT Enterprise, neither is the specialized scripting skill required to build or maintain the organization’s data transfer workflows. As such, junior-level engineers can manage EFT Enterprise, which can significantly reduce your overhead costs.

3. Reduced File Transfer Trouble Tickets

According to the TEI study, internal end users and IT help desk reported spending less time on file transfer issues with EFT Enterprise.

A high number of file transfer support tickets speaks to the unreliability of a homegrown system. It also speaks to a high variable cost that can and should be reduced. EFT Enterprise reduced support hours for the composite organization by nearly 7,000 hours.  With EFT Enterprise and its more reliable file transfer infrastructure, satisfaction and relationships among vendors, clients, and internal end users were significantly improved, according to the TEI study. Fewer file transfer-related trouble tickets can easily equate to less file transfer problems and an overall greater confidence in the file transfer system. At the same time, an organization that has an IT team spending less time troubleshooting and fixing file transfer issues is an IT team that can spend time on tasks that can have a greater impact on the business.    

Is a Homegrown File Transfer System Limiting Your Organization?

The limitations of a homegrown file transfer system can often lead to more time and money spent by your organization. EFT Enterprise supports a data transfer management strategy that is both more efficient from an operational standpoint and more economical to the bottom line.

If you’re ready to discover how EFT Enterprise can deliver a positive ROI for your organization, download our full report now or contact us today to discuss Forrester Consulting Group’s analysis of EFT Enterprise. 

* Results are based on a Forrester Total Economic Impact™ Study which was commissioned by Globalscape   


Peter Merkulov – Vice President of Product Strategy and Technology Alliances

Peter Merkulov serves as Vice President of Product Strategy and Technology Alliances at Globalscape. He is responsible for leading and overseeing the product strategy, product management, product marketing, and technology alliances teams.

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