Downtime getting you down? High availability can help

Apr 28th, 2014 / Category: Managed File Transfer

Can you afford to lose access to your mission-critical resources and processes? Systems can fail unexpectedly and bring your operations to a halt if your infrastructure doesn't have the capacity to accommodate glitches. That's where high availability managed file transfer (MFT) solutions can prove to be a trusted safeguard.

What's uptime really worth?
Even if downtime lasts only a few minutes, it can negatively affect your bottom line. You might not be able to send promised orders to customers, your employees can lose valuable working time and data might get lost altogether as transfers are interrupted. The fallout can extend far beyond the downtime itself, with frustrated customers calling in to find out what happened and your reputation possibly suffering from inconsistent service.

Downtime impacts:

  • Mission-critical databases
  • File transfers and data backups
  • Equipment and other assets
  • Staff productivity and IT support resources
  • Legal and regulatory requirements
  • Business operations and opportunities
  • Brand reputation
  • Consumer confidence
  • Orders, call centers and customer service

Research from the Ponemon Institute found that the average cost for unplanned downtime was approximately $7,900 per minute in 2013.

In short, downtime is something that all businesses seek to avoid. To counter the threat of downtime consequences, many businesses set up system monitoring and have personnel in place to run reports, detect issues and investigate problems with network performance. They also need to keep network admins on-call to fix problems. The price tag of these approaches can add up quickly, and they often don't eliminate downtime altogether.

High availability: Easing downtime fears 
High availability MFT solutions mitigate downtime problems by preventing glitches from interfering with your professional operations. With active-active cluster configurations, this option makes use of multiple servers that are always active, allowing the system to switch seamlessly among resources in response to service demands and unexpected problems, such as when one server fails.

Even a highly virtualized environment can benefit from active-active cluster configurations that offer high availability. Virtualization guards against hardware failures but won't ensure the continuity of your MFT services during downtime - which can occur as planned or unplanned events during software upgrades and other maintenance. When one server is down, you need other at-the-ready options to take over and keep things running smoothly.

With a high availability deployment in place, you can rest assured that equipment failure or power outages won't carry the heavy costs that accompany downtime incidents. High availability facilitates always-on service, allowing you and your employees to enjoy consistent, reliable access to the data and application necessary to excel in your industry.