In just a few years, cloud computing has evolved from a specialized, rarely used technology to a basic business tool. As countless surveys have demonstrated, use of the cloud is growing in every sector as diverse organizations come to increasingly appreciate the potential benefits of this resource. With the cloud, companies can drive down costs while improving efficiency and taking advantage of a range of services that would otherwise remain out of reach.
Hosted/managed file transfer protocol (FTP) is one such service. Businesses eager to improve their communicative and collaborative abilities are turning to cloud FTP at a rapid rate. Cloud FTP allows firms to take advantage of highly secure managed file transfer (MFT) programs in a Software-as-a-Service (SaaS) package.
The main issue that firms hoping to leverage this technology must face is determining which cloud FTP service provider to partner with. As with any other technology, quality varies from vendor to vendor, and firms must be discerning when making a decision.
While there are many elements to consider in this process, one of the most important for any business eager to maximize efficiency, effectiveness and return on investment is dedicated service.
A dedicated service
For a cloud FTP solution to prove effective, a certain degree of oversight and maintenance is inevitably necessary. The system, regardless of its dependability and overall soundness, will require management.
Many cloud FTP providers require their clients to handle this responsibility themselves. This presents obvious downsides. Most notably, it forces firms to dedicate significant human resources to the task, resources which could otherwise be applied more productively. Additionally, because the technology and system will be unfamiliar, the organization's IT department will be forced to study and learn about the ins and outs of the cloud FTP system, a process which represents a further burden on the firm.
That is why firms interested in cloud FTP should look for a provider that is able to offer dedicated management services. By doing so, the vendor can provide cloud FTP services that are entirely hands-off, allowing the client to experience the benefits of the technology without expending significant internal resources.
Additionally, some cloud FTP providers are able to designate a specific, dedicated expert to work for a given firm's cloud FTP solution. This allows the client to develop a more robust, customized relationship with its cloud FTP manager, improving the responsiveness and overall quality of the resource.