To ensure secure file transfer practices, seek out employee feedback

Dec 11th, 2013 / Category: Managed File Transfer

It would be difficult to overestimate the importance of data protection for businesses operating today. Now more than ever, cybercriminals are eagerly looking for vulnerabilities that they can exploit in order to cause a data breach, which will provide them with valuable corporate information to be used for identity theft, fraud or espionage. Firms need to embrace high-quality, reliable data protection solutions.

And secure file transfer tools represent one of the most important options in this area. With a robust secure file transfer solution in place, firms can ensure that employees can send, receive and access corporate records regularly regardless of their location. Whether a company has numerous offices or embraces mobility, such data sharing is critical for maximizing productivity.

Yet simply deciding to deploy secure file transfer tools is only the first step. To truly protect corporate data with these solutions, firms must choose the right solution and implement best practices. To this end, decision-makers should seek out extensive employee feedback.

The employee side of things
The primary reason why employee feedback is so critical is because it is the workers themselves who will make use of the tools in question, and therefore their experiences and preferences should affect every stage of the decision-making and deployment process.

This concept is often underappreciated by business leaders. Too frequently, these decision-makers will fail to consult employees, and then make secure file transfer choices that may not be ideal for their actual working conditions.

This is perhaps most significant in regard to convenience. Naturally, workers would rather send and receive files via an easy-to-use program. If their employers select and implement a file transfer solution that is secure yet difficult and time-consuming to utilize, the workers may grow resentful. Almost certainly, some will ignore the company-mandated solution in favor of less secure, more convenient consumer-grade alternatives. This puts the company's data at risk.

However, if employers take the time to consult with workers about what kinds of features they would like to see in a given file transfer tool and how much time they are willing to devote to this purpose, leaders can be sure to avoid problematic solutions and instead deploy those programs that workers will actually embrace.

Ongoing effort
Furthermore, it is critical for business leaders to continue to seek out employee feedback after the secure file transfer solution has been deployed. Over time, the business will inevitably change, and so will workers' daily job responsibilities and habits. If the company chose a flexible file transfer solution in the first place, this is unlikely to have a major impact on how these tools are functioning within the organization. In other cases, though, new scenarios may suggest the need for new or more substantial secure file transfer capabilities.

The only way to truly determine whether this is the case or not, though, is to speak directly with employees about their experiences with these tools.