Email mishap leads to insurance security breach

Oct 11th, 2013 / Category: Email Encryption

Employees are often the cause of security breaches, making it necessary for firms to always have secure solutions on hand to keep client data safe at all times. Secure file sharing tools make sure that information, whether it is being sent or received, is protected from exposure, which is a necessity for any successful organization today.

A recent incident highlighted how just one employee misstep can lead to a bevy of problems for a firm. A worker at MNsure accidentally sent an email to an insurance broker with information from more than 2,400 insurance agents. The StarTribune reported that personal identifiable data was contained in the message, including names, business addresses and Social Security numbers.

The broker who received the email, Jim Koester, received a call from an MNsure security manager detailing how the email could be deleted from the hard drives, according to the news source.

"The more I thought about it, the more troubled I was," Koester said, The StarTribune reported. "What if this had fallen into the wrong hands? It's scary. If this is happening now, how can clients of MNsure be confident their data is safe?"

Public distrust puts firms in bind
The reaction felt by Koester is what all firms fear may happen should they experience a data breach, whether the incident is malicious or not. If companies cannot protect client information from loss, theft or exposure, they may find themselves losing customers to rival businesses that have earned the public's trust.

Rather than become another statistic, firms not using effective data protection solutions should not wait any longer. Secure file sharing tools are ideal for companies of all sizes, whether a business sends a handful of messages weekly or thousands every minute.

The MNsure incident is not being taken lightly by the firm, an official from the company stated.

"While it appears that this incident was accidental, MNsure will conduct a thorough investigation to fully understand the nature of the incident. MNsure has a data privacy policy in place, and this employee's action was a violation of this policy," the statement explained, The StarTribune reported.

Companies that must issue public statements to ease the fears of the public are often in a no-win situation because the trust has already been damaged. With secure file sharing solutions in place, firms can avoid this issue altogether.