Search | Contact Us | Language | Cart

Products

Downloads

Store

Support

Resellers

Company

Home > CuteFTP Professional > Support

Help Center
User Forum
Knowledge Base
Lost Serial Numbers
Replacement Downloads
Trial Version Downloads

Contact Sales
Contact Customer Service
Contact Technical Support

CuteFTP Pro for Windows Support Center

Latest News

Changes in 8.3.3 (Available in CuteFTP Pro, Home, and Lite)

September 23, 2009

Added support for Windows 2008 Server.
All languages are now deployed by a single installer (with English as the default).
Connection wizard will revalidate the host connection if you go back through the wizard and change the host name.
CuteFTP now numerates additional bookmarks with the same name.
When you attempt to connect to a site using a different username, you are not prompted to use the existing connection. If the username is blank or if the username is the same as an existing connection, then you are asked if you want to use the existing connection.
View the complete version history and a list of changes

Downloads

Product Name	Version	File Size	Download Links
CuteFTP 8 Professional	8.3.3	21.3 MB	Download Now	Alternate link

Click here if you are licensed for an older version of CuteFTP

Activation and Registration Help

Installation and Activation Instructions	Registration Errors
Serial Number Problems	Recover a Lost Serial Number
Our Customer Service team can answer your questions about software activation and registration or help with order problems however they cannot help with technical support issues. Contact the Customer Service team. There is no charge for activation or registration help.

Technical Support for CuteFTP 8 Pro

The following self-help support resources are provided free of charge. If you need free, guided assistance with CuteFTP Pro, visit the CuteFTP Pro User Forum.

Self Help

CuteFTP Pro User Forum		Searchable Knowledge Base
Username or Password Problems		FTP Error Codes Reference
Version History		Firewall Settings and Resources
Automating File Transfers

CuteFTP 8 Pro

Online Help File

User's Guide - PDF (4 MB)

CuteFTP 7 Pro

Online Help File

User's Guide - PDF (1.3 MB)

Getting Started

Getting Started With CuteFTP Flash Presentation (4 MB)

Beginner's Guide to CuteFTP (Features CuteFTP Home)

Contacting the Technical Support Team

Personal technical support for CuteFTP is available to licensed users that have an existing, unexpired Priority Support Plan. Eligible users should contact the technical support team as shown below. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day. Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a Priority Support plan. For Priority Paid Technical Support, or to purchase a Priority Support plan, call our support team at 1-210-366-3993.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.