The following self-help support resources are provided free of charge. If you need guided assistance with CuteFTP Lite, visit the CuteFTP Lite User Forum. Technical support is provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.
Important Note: If you prefer to contact the Globalscape Technical Support Team directly, the charge is $35 per support call or e-mail. (There is no charge for activation or registration help.)
Technical support for CuteFTP Lite is provided through the online resources shown above. If you prefer to contact the Globalscape Technical Support Team directly, a per-incident fee will be charged. Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is offered for current versions of Globalscape software only.
While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.